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Answers 24/7 by phoneBiohazard Cleanup FAQ
Straight answers to the questions families, property managers and businesses ask us most. If your question is not here, call us any time.
- Safety
- Insurance & cost
- Process
- Privacy
What should I do first after a biohazard incident?
Make sure everyone is safe and call 911 if anyone is hurt or in danger. If police or a medical examiner are involved, wait until the scene is released. Keep people and pets away from the area, do not try to clean blood or fluids yourself, avoid throwing anything away if you plan an insurance claim, and call a professional biohazard cleanup company.
Learn more about specific situations
Discreet, documented, done right the first time
24/7 local response
A Nashville-based crew answers day or night, including weekends and holidays, and can usually be on site the same day.
Unmarked vehicles
No logos, no sirens, no attention. Neighbors, tenants and guests do not need to know why we are there.
Full PPE & safety protocols
Technicians follow OSHA bloodborne pathogen and hazard communication standards on every job.
Licensed waste transport
We are licensed to transport regulated medical waste, so contaminated materials are removed and disposed of properly.
Insurance-friendly
Photo documentation and itemized scopes help with claims. See how insurance coverage works.
Clear pricing
You get a written scope before work begins. Learn what drives cleanup cost.
Every county and city we serve
We serve all of Nashville and Davidson County plus the six surrounding counties. See every location on our service areas page.
Who is responsible for cleaning up a biohazard scene?
Generally the property owner. Police, fire and medical examiners do not clean scenes.
Can I clean it up myself?
We do not recommend it. Blood and bodily fluids can carry bloodborne pathogens, and contamination often spreads beyond what you can see.
Is biohazard waste regular trash?
No. Blood-soaked materials and sharps are regulated waste and must be handled and transported properly. We are fully licensed to transport medical waste and sharps.
How fast can you respond?
We answer 24/7 and usually arrive the same day, often within hours in the Nashville area.
How long does cleanup take?
Many jobs take a few hours to a day. Larger scenes, sewage drying and hoarding cleanouts can take several days.
Do I need to be there?
No. We can coordinate access with a family member, landlord or property manager.
Will neighbors know why you are there?
No. Our vehicles are unmarked and our crews are discreet.
What happens to personal belongings?
They are set aside, protected and cleaned when possible. Nothing is discarded without your approval.
Does insurance cover biohazard cleanup?
Often. See our insurance guide.
How much does it cost?
It depends on the situation. See what affects cost.
Do you remove odor?
Yes. We remove the source and treat the space. See odor removal.
Do you handle needles?
Yes, in approved sharps containers under our license.
Do you work with landlords and property managers?
Yes. See property management services.
Do you serve businesses?
Yes, with after-hours work and documentation. See commercial services.
Do you clean vehicles?
Yes. See vehicle services.
What areas do you serve?
Nashville, Davidson County and six surrounding counties. See service areas.
Do you provide documentation?
Yes: photos, a written scope, itemized invoices and disposal records.
What if I am struggling after a loss?
Please reach out for support. You can call or text 988, the Suicide and Crisis Lifeline, any time.
Still have questions?
Call any time, day or night. A supervisor will answer and explain your options with no pressure.